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PRIVACY POLICY

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Last Updated: December 26, 2025

 

Smucker Mechanical (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or use our customer mobile or web application (the “App”).

 

By accessing or using our website, services, or App, you agree to the terms of this Privacy Policy.

 

 

 

1. Information We Collect

 

 

 

Personal Information

 

 

We may collect personal information that you voluntarily provide, including but not limited to:

 

  • Name

  • Email address

  • Phone number

  • Service address

  • Billing information

  • Account login credentials (if applicable)

 

 

 

Service & Appointment Information

 

 

  • Equipment or service-related details you provide

  • Appointment requests and scheduling information

  • Communication history with our team

 

 

 

App & Website Usage Information

 

 

When using our App or website, we may automatically collect:

 

  • Device type, operating system, and browser type

  • IP address

  • App usage data and interaction logs

  • Date and time of access

 

 

 

 

2. How We Use Your Information

 

 

We use collected information to:

 

  • Schedule, manage, and complete service requests

  • Communicate with you regarding appointments, service updates, or support

  • Provide access to customer portals and online scheduling

  • Improve our website, App, and services

  • Comply with legal and regulatory requirements

 

 

We do not sell your personal information.

 

 

 

3. Customer App Privacy

 

 

Our customer App is designed primarily for:

 

  • Company contact access

  • Online scheduling

  • Secure access to third-party customer portals (such as ServiceTitan)

 

 

 

Important App Notes

 

 

  • The App does not directly store HVAC equipment data unless you choose to submit it

  • Login credentials for third-party portals are handled by those providers under their own privacy policies

  • The App does not use background tracking, location tracking, or smart sensor monitoring unless explicitly stated

 

 

 

 

4. Third-Party Services

 

 

We may use trusted third-party services to operate our business, including but not limited to:

 

  • Scheduling and customer portals

  • Payment processors

  • Website and app hosting providers

 

 

These third parties only receive information necessary to perform their services and are required to protect your data.

 

 

 

5. Data Sharing & Disclosure

 

 

We may disclose your information:

 

  • To service providers assisting in business operations

  • To comply with legal obligations or lawful requests

  • To protect our rights, property, or safety

 

 

We do not share personal data for marketing by unrelated third parties.

 

 

 

6. Data Security

 

 

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet or electronic storage is 100% secure.

 

 

 

7. Data Retention

 

 

We retain personal information only as long as necessary to:

 

  • Fulfill service obligations

  • Maintain records for legal, tax, or operational purposes

 

 

 

 

8. Your Privacy Rights

 

 

Depending on your location, you may have the right to:

 

  • Request access to your personal data

  • Request correction or deletion of your data

  • Opt out of certain communications

 

 

Requests can be made by contacting us directly.

 

 

 

9. Children’s Privacy

 

 

Our website and App are not intended for children under 13.

We do not knowingly collect personal information from children.

 

 

 

10. Changes to This Privacy Policy

 

 

We may update this Privacy Policy periodically.

Updates will be reflected with a revised “Last Updated” date.

 

 

 

11. Contact Us

 

 

If you have questions about this Privacy Policy or your data, contact us:

 

Smucker Mechanical

📧 Email: office@smuckermechanical.com

📞 Phone: (717) 768-8142

🌐 Website: https://www.smuckermechanical.com

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